Event ticket insurance services
"Sick in bed instead of watching your favourite band?" - You can now submit claims for entry ticket insurance easily and conveniently online! Claims are processed within 14 working days on average; in the case of status updates or queries, you will be contacted via e-mail without delay. A service of ERGO Reiseversicherung AG.
Our services:
- Easily submit online
- Average processing time is less than 14 working days
- Immediate notifications regarding status updates and queries
- Transfers directly to your bank account
| Ticket provider | ||
|---|---|---|
|
Easily submit claims for CTS Eventim tickets online. Further information on claim submissions can be found directly on the Eventim page in the help centre. Submit Eventim claim |
|
|
Easily submit claims for Reservix tickets online. Further information on claim submissions can be found directly on the Reservix page in the help centre. Submit Reservix claim |
|
|
Easily submit claims for ADticket online. Further information on claim submissions can be found directly on the ADticket page in the help centre. Submit ADticket claim |
|
|
Easily submit claims for Ö-Ticket / CTS Eventim Austria tickets online. Further information on claim submissions can be found directly on the oeticket page in the help centre. Submit Oeticket claim |
|
|
Easily submit claims for DERTICKETSERVICE.DE (DTS) tickets online. Submit DERTICKETSERVICE.DE claim |
|
|
Easily submit claims for TicketOnline / Ticketdirekt tickets online. Submit TicketOnline claim |
|
|
Other provider
|
In this case, we ask you to please make use of the following form: https://portal.ergo-reiseversicherung.de/de/web/de_erv_customer/ticketversicherung |
When can the price of the ticket(s) be refunded?
The ticket insurance will refund the costs for the entry tickets in certain instances, such as in the case of an unexpected serious illness. Details can be found on our info sheet and directly in the insurance terms and conditions.
In order to verify the entry ticket claim, we require confirmation of the insured incident (for example, a medical certificate that can also be submitted later) and proof regarding the purchase of the tickets (for example, an invoice or order confirmation). You can also find further information in our FAQ.